Effective Date: 15 April 2026
Charter("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information when you use our website or place an order:

• Full name

• Email address

• Phone number

• Delivery address

• Billing details

• Order history

• Website usage data (cookies and analytics)

We only collect information necessary to process orders and improve your experience.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate order updates

• Provide customer support

• Improve website functionality

• Send relevant updates or promotions (only if you opt in)

We do not sell your personal information.

3. Payment Security

Payments are processed securely via third-party payment providers. CharterLeather does not store your card details.

4. Sharing Information

We may share your information with:

• Courier partners for delivery

• Payment processors

• Website hosting providers

These parties are required to protect your information.

5. Cookies

Our website uses cookies to:

• Improve browsing experience

• Analyse traffic

• Support website functionality

You can disable cookies in your browser settings.

6. Your Rights Under POPIA

You have the right to:

• Request access to your data

• Request correction of your data

• Request deletion of your data

• Withdraw consent at any time

Contact us at: [Insert Contact Email]

7. Data Retention

We retain personal information only as long as necessary to fulfil orders and comply with legal obligations.

8. Updates to This Policy

We may update this policy from time to time. Changes will be published on this page.
 

Terms and Conditions – Charter

Effective Date: [Insert Date]

These Terms and Conditions govern your use of the CharterLeather website and purchases made through it.

1. Company Information

Charter is an online leather goods retailer based in South Africa.

2. Products

All products are handmade or crafted from genuine leather. Natural variations in colour, grain and texture are expected and form part of the product’s character.

3. Pricing

Prices are displayed in South African Rand (ZAR).

CharterLeather reserves the right to change prices at any time without notice.

4. Orders

Orders are confirmed once payment has been received.

We reserve the right to cancel orders due to:

• stock availability

• pricing errors

• suspected fraud

Customers will receive a full refund if cancellation occurs.

5. Payment

Payments are processed through secure third-party payment providers.

Accepted methods may include:

• Credit card

• Debit card

• EFT

• Instant payment gateways

6. Shipping

Delivery times depend on location and availability.

Estimated delivery timelines are provided at checkout but are not guaranteed.

Customers are responsible for providing accurate delivery information.

7. Returns and Exchanges

Returns are accepted within 7 days of delivery if items are unused and in original condition.

Custom or personalised products cannot be returned unless defective.

Customers are responsible for return shipping unless the product is faulty.

8. Warranty

We stand behind the quality of our craftsmanship. If a product arrives defective, please contact us within 7 days.

9. Intellectual Property

All website content including logos, images and designs remain the property of CharterLeather and may not be used without permission.

10. Limitation of Liability

CharterLeather is not liable for indirect damages arising from the use of this website or products purchased.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.